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Privacy Policy

WHAT INFORMATION DO WE COLLECT

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, we collect personal information such as your name, e-mail address, mailing address and phone number. You may, however, choose to visit our site anonymously.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

WHAT DO WE DO WITH YOUR INFORMATION

Any of the information we collect from you may be used in one of the following ways:
  • To personalise your experience.
    Your information helps us to better respond to your individual needs.
  • To improve our website.
    We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service.
    Your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions.
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails.
    The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

YOUR CONSENT

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting your information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@the-tea-crane.com.

 

HOW DO WE PROTECT YOUR INFORMATION

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

DO WE USE COOKIES

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements in advance.

 

DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

PAYMENTS

This site is dedicated to implementing a safe and secure browsing and shopping experience. To this end, we have outsourced our billing functions to PayPal Payments, allowing us to avoid collecting sensitive credit card data from customers. With over 150 million users worldwide, PayPal is one of the world’s leading online payment processing services offering far more security features than we could ever offer ourselves.


READ MORE ABOUT PAYPAL
What is PayPal? 
How is PayPal safer?

 

BEWARE OF PHISHING

NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL!!
We encourage you to be aware of scams and phishing (in which people pretend to be PayPal or other legitimate companies to trick you into providing personal information). A general rule to avoid being snared by these scams: NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL!! We will never ask for your password or your credit card information in this way.

 

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.the-tea-crane.com/pages/terms.

 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time without prior given notice. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.
www.the-tea-crane.com/pages/contact


This policy was last modified on December 1, 2015.